Description - Applicant MUST live in California
Make a difference in hundreds of lives a week! We are looking for a dedicated, full-time, self-driven individual who can help our teams and our clients with medical advice and que stions on our online chat platform . This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This wi ll be a ver y busy and demanding role that is customer service focused and heavy on CSR responsibilities .
C hat Operator Responsibilities
As a member of our Chat Team your responsibilities will includ e:
Offer genuine client service while assisting our clients via chat or phone.
Keep a positive attitude for your remote team members, Adobe team members , and our clients.
Work as a team to give our clients the best customer service possible.
Have e xcellent communication skills (written and oral).
Manage high volume chat system. Accurately and efficiently answer chats and assist w ith phone calls as needed .
Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
Have a great phone and chat voice (interactive, positive, calming).
Work well within the CSR team and with the other departments in our hospital.
Be detail oriented : Collect correct client / patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients.
Review and transcribe doctor voice mail messages at v arious times throughout the day .
Correct appointments as needed and f ollow up with team members and manager about incorrect appointments .
C ontact clients for doctors or techs as needed .
C ontact no show appointments for reschedul i n g .
Additional projects will be added as training and aptitude allow .
Expectations Unique to Remote Position
•This is a full-time position of 40 hours/week - MUST BE AVAILABLE SATURDAYS
Remain l ogged in and reachable by Adobe staff email and Microsoft Teams throughout shift.
• Clearly communicate with direct manager using Microsoft Teams , Email, Phone, or Vocera .
• For the first month: weekly o n l i n e meetings with direct manager. Then bi-weekly online meetings with direct manager .
• Bi -Monthly staff meeting ( ability to attend virtually) with direct manager and Client Service s team .
• Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift.
• Follow all Adobe Animal Hospital polic ies including attendance and tardy policies.
• Ability to trouble shoot basic computer, internet, chat , and phone issues as they arise.
Qualifications
Workspace and environment requirements
• Dedicated work desk that will accommodate a desktop computer and full-size phone .
• Adequate internet connection. IT will assist with this and let you know the specifications.
• Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care.
Skills
• Experienced with multi-tasking
• Professional written and oral communication skills
• Strong work ethic
• Ability to stay on task without direct supervision
• Creative problem solver
• Independent
• Self motivated
• Client focused
• Able to effectively prioritize
Requirements for Applying
Minimum of two years p revious veterinary medical experience as an Assistant, Technician, or RVT
Computer experience
Experience with a multi-line phone system
Must be at least 18 years old, high school diploma, fluent in English (written and oral).
Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone.
Must be available to work one weekend day per week, and 2+ holidays per year
Pay Range
Our fast-paced, waxing center is looking to add to our dynamic team! Our mission is to make our fabulous guests feel gorgeous and confident in their own skin, we just need YOU, the expert! Experience with waxing is not needed; we are proud to grow our people with a comprehensive...
...our #1 priority. We offer great pay, full benefits, job flexibility and team that puts your happiness first. We are looking for a Machine Operatorin Rowley, MA Pay is $23-25 an hour DOE Major Job Functions & Responsibilities Accurately set machine program and...
...Job Description Armed Security Officer (Security) Little Rock, AR, United States of America $ 20.00 - $ 20.00 Back Apply Now Back Apply Now Overview Security Solution of America (SSA) is one of the fastest growing security guard and patrol companies...
This is a remote position. SIU Consultant Group is a full-service investigation firm committed to providing superior investigative services to employers, insurance carriers, public entities, third-party administrators, and legal counsel. With a reputation for integrity...
school : Foreign language experimental school K-12 location: haidian district of beijing or north campus in the junction between Yanqing District and Huailai County , hebei provincestudents: kindergarten to grade 12working time: Monday to Friday, weekends off. have ...